At Hystar, we pride ourselves on the quality and reliability of our products. We offer a Limited Lifetime Warranty on all products purchased in the United States through our official website, www.hystar.gg, and our Amazon Storefront. This warranty is a testament to our commitment to your satisfaction and peace of mind.
Scope of Warranty
This Limited Lifetime Warranty covers any defects in material or workmanship under normal use for the lifetime of the product. It applies exclusively to physical goods purchased from Hystar.
What We Will Do
Hystar will replace, at no charge, any product or component found to be defective due to improper material or workmanship, under normal use and maintenance. In the event that the specific product is not available, we will offer a replacement of equal value or issue a gift credit to our store.
Limitations and Exclusions
The Warranty Does Not Cover:
- Damage resulting from misuse, damage from animals, neglect, alterations, or unauthorized repairs.
- Products purchased from unauthorized resellers.
Filing a Claim
- Take Pictures: Take clear photos showing the problem.
- Describe the Issue: Write a detailed description of the issue.
- Order Information: Include your order number or any other information we can use to look up your order.
Send this information to email@example.com or through our Contact Us page on our website. Our customer service team will respond within 48 hours to guide you through the next steps.
Customers are responsible for return shipping costs for the inspection of products under warranty. If the claim is validated, Hystar will cover the cost of shipping the replacement product to the customer.
The warranty period is indefinite, lasting for the lifetime of the product.
Should you have any questions about this warranty or need help with a claim, our dedicated customer service team is here to assist you. Please reach out to us via email at firstname.lastname@example.org or visit our Contact Us page.