Scope of Warranty

This Limited Lifetime Warranty covers defects in material or workmanship under normal, intended use for the usable life of the product. It applies exclusively to physical goods purchased directly from Hystar through our official website or Amazon Storefront.

Warranty coverage requires a completed purchase from an authorized channel and proof of purchase we can verify (order number, purchase email, or receipt). Orders that were refunded, canceled, returned-to-sender, or charged back are not eligible.

What We Will Do

If a covered defect is confirmed, Hystar will, at its discretion, replace the product or the affected component. If the specific product is not available, we may offer a replacement of equal value or issue store credit.

The Warranty Does Not Cover:

1. Take Pictures: Take clear photos showing the problem.
2. Describe the Issue: Write a detailed description of the issue.
3. Order Information: Include your order number, purchase email, or receipt (or any other information we can use to verify your purchase).
   
   

Send this information to support@hystar.gg or through our Contact Us page on our website. Our customer service team will respond within 48 hours to guide you through the next steps.

Customer Responsibility

Customers are responsible for return shipping costs for the inspection of products under warranty, unless waived at our discretion.

If the claim is validated, Hystar will cover the cost of shipping the replacement product to the customer.