Refund policy
U.S. Returns
For U.S.-based customers, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. All returns must be received in like-new condition with all original packaging and accessories included.
To start a U.S. return, use the return form below:
For approved U.S. returns, we provide a free return shipping label along with instructions on how and where to send your package.
If returned items are dirty, damaged, incomplete, or missing original components, we reserve the right to deduct up to 50% of the purchase price as a restocking fee, depending on the condition of the return. If a return is approved but not postmarked by the return deadline provided in your return approval email, we reserve the right to withhold up to 50% of the purchase price as a restocking fee.
Items sent back without first requesting a return will not be accepted.
International Orders
International orders are generally final and are not eligible for standard returns, except where required by applicable consumer protection laws.
EU Customers — Right of Withdrawal
If you're a consumer in the EU, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, use our Right of Withdrawal form linked below and in the footer of every page. This form is only for EU withdrawal requests.
We’ll email you a timestamped confirmation once we receive your notice.
You are responsible for the cost of returning the item, unless otherwise required by law.
Refunds, including standard outbound shipping paid on the original order, are issued within 14 days of receiving your withdrawal notice. We may wait until we receive the returned item or proof that you’ve sent it back.
We may reduce the refund if the item is returned used, damaged, incomplete, or handled beyond what is necessary to inspect the product.
This EU withdrawal right does not affect your rights for defective, damaged, incorrect, or missing items.
Damages & Missing Packages
Please inspect your order upon delivery and contact us immediately if your item arrives damaged. You must contact us within 30 days of delivery for any damaged or missing package claims.
If the carrier officially confirms delivery to the provided address, Hystar is not responsible for theft from the delivery location. For packages marked “Delivered” but not received, refunds are typically not issued.
Any resolution is evaluated on a case-by-case basis and may require completion of a formal carrier investigation, including a signed theft affidavit and, if required by the carrier, verification with local authorities.
Any replacement shipments issued for missing packages are considered a one-time exception and are final and non-returnable.
If you contact us more than 30 days after delivery, we will be unable to assist.
Exchanges
The fastest way to ensure you receive the item you want is to return your original item once approved and place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds are issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Questions
For any return-related questions, contact us at support@hystar.gg.
