Shipping policy

Shipping Policy

Last updated: August 2026

Processing Time

Nearly all orders ship within 24-48 hours of purchase (Mon–Fri).

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to the tracking page. If you don't see it within a few days, check your spam folder or contact us.

Domestic Shipping (USA)

We offer free shipping to the continental United States on all desk mats.

Delivery time: 1–5 business days. About half of all packages arrive within 2 days of shipping.

Shipping to Alaska, Hawaii, and US territories is available; rates are calculated at checkout.

International Shipping

We ship worldwide. International shipping rates are calculated at checkout based on destination and carrier pricing.

Delivery time: 1–4 weeks, depending on your country and customs processing.

EU customers: For faster and cheaper shipping, we recommend ordering through our official EU retail partner, Max Gaming, which fulfills locally within Europe.

Please review our International Disclaimers before ordering.

Customs, Duties & Taxes

International customers are responsible for any import duties, taxes, or customs fees applicable to their order. Where possible these are collected at checkout; otherwise they will be collected by the carrier on delivery. These charges are set by your government and are outside of our control. We recommend researching your country's import fees before placing an order.

Order Changes & Cancellations

You can cancel your order within 2 hours of purchase directly from your order status page (linked in your confirmation email). After 2 hours we'll do our best to accommodate changes or cancellations, but they can't be guaranteed once the order enters fulfillment. Our support team responds Monday–Friday.

Lost Packages

If your tracking shows no movement or your package appears lost, email our support team with your order number. We'll investigate with the carrier and make it right.

Damaged Packages

If your order arrives damaged, contact support with your order number and photos of the damage. Once approved, we'll issue a replacement at no cost.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (reshipping fees may apply).

Questions?

Reach out through our Contact Us page, we're happy to help.